At Mithra Essentials, we prioritize customer satisfaction and strive to offer the best shopping experience. This Cancellation, Refund, and Returns Policy outlines the conditions under which cancellations, returns, and refunds are processed for purchases made on our website, mithraessentials.com. Please read carefully to ensure a smooth and transparent transaction process.
1. Order Cancellation
1.1. Cancellation by Customer
- Cancellation Period: You may cancel your order within 24 hours of placing it by contacting us at service@mithraessentials.com or calling +91 9447 727 154.
- Non-Cancellable Orders: Orders that are processed and dispatched cannot be canceled.
- Promotion & Sale Orders: Orders placed during promotional or sale events cannot be canceled once processed.
1.2. Cancellation by Mithra Essentials
We reserve the right to cancel orders for any of the following reasons:
- Product Unavailability
- Errors in Product or Pricing Information
- Issues with Payment Verification
If an order is canceled by us, we will notify you promptly and process a full refund within 7-10 business days.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds are applicable in the following cases:
- Damaged or Defective Products: Notify us within 48 hours of delivery with a photo of the damaged product and your order number.
- Incorrect Items: If you received an incorrect item, contact us within 48 hours of receipt for a replacement or refund.
- Mithra Fairness Cream 10 Days Trial Pack Money-Back Guarantee: If the 10 Days Trial Pack does not show results within 10 days, you may request a refund within 30 days of purchase (first-time orders only). For full details and to submit your request, visit our Money-Back Guarantee page.
2.2. Refund Process
Once approved, refunds will be processed within 7-10 business days. Processing time may vary based on your bank or payment provider.
2.3. Non-Refundable Charges
- Shipping Fees and Handling Charges: Non-refundable unless the item is defective or incorrect.
- International Orders: Custom duties and taxes are non-refundable.
3. Returns Policy
3.1. Eligibility for Returns
- Condition: Product must be unopened, unused, and in its original packaging.
- Return Period: Initiate a return within 30 days of receiving your order.
- Non-Eligible Items: Opened, used, or damaged items (by the customer) cannot be returned.
3.2. Return Process
To initiate a return, contact us at service@mithraessentials.com with your order number and reason for return. We recommend using a trackable shipping service for your return.
3.3. Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
3.4. Non-Returnable Products
Gift cards, promotional items, and final sale items are non-returnable.
4. Exchanges Policy
4.1. Eligibility for Exchanges
Exchanges are accepted for unopened, unused products within 30 days of purchase and are subject to availability.
4.2. Exchange Process
To request an exchange, email us at service@mithraessentials.com with your order details. Instructions will be provided for returning the original product, and the exchanged item will be shipped at no additional cost.
4.3. Shipping Costs for Exchanges
The customer is responsible for return shipping, while Mithra Essentials will cover the shipping for the exchanged product.
5. International Orders
5.1. Return and Refund Policy for International Orders
The same return, refund, and exchange conditions apply to international orders. Please note that only the product price will be refunded for international customers (shipping fees are non-refundable).
5.2. Delays and Additional Fees
We are not responsible for delays caused by customs. Any additional customs fees are the responsibility of the customer.
6. Money-Back Guarantee for Mithra Fairness Cream 10 Days Trial Pack
We offer a Money-Back Guarantee on the Mithra Fairness Cream 10 Days Trial Pack (6g). For full terms, eligibility, and to submit a refund request, please visit our Money-Back Guarantee page.
7. Contact Information
For any questions or assistance, reach out to us at:
Ayecare International
M-3, K Mall, East Fort, Thripunithura,
Ernakulam, Kerala – 682301, India
Email: service@mithraessentials.com
Phone: +91 9447 727 154