Orders & Shipping
How do I place an order?
You can place an order directly on our website by selecting the products you want and adding them to your cart. Once you’re ready, proceed to checkout, fill in your shipping information, and make the payment to complete the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard,), PayPal, and other secure payment options available at checkout.
Do you offer international shipping?
Yes, we do! Mithra Essentials ships internationally.
How long will my order take to ship?
Domestic orders within [Your Country] typically take 3-7 business days to arrive. International orders may take 10-20 business days, depending on your location and local customs processing.
How much does shipping cost?
There is no shipping fees for delivery inside India. And for International orders Shipping fees vary based on your location and the weight of your order. Shipping costs will be calculated and displayed during the checkout process before you complete your purchase.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through the shipping provider’s website.
What happens if my package is delayed?
While we strive to deliver orders on time, occasional delays may happen due to shipping carrier issues or customs processing for international orders. If your package is delayed beyond the expected delivery time, feel free to contact us at +91 9447 727 154 for assistance.
What is your return and exchange policy?
We accept returns or exchanges within 30 days of purchase if the product is unopened and unused. For our Mithra Fairness Cream, we also offer a 15-day money-back guarantee if you don’t see results.
Can I change or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure timely shipping. If you need to change or cancel your order, please contact us as soon as possible at +91 9447 727 154, and we will do our best to accommodate your request.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with your order number and photos of the damaged product. We will work with you to resolve the issue by offering a replacement or a refund.
Do you offer expedited shipping?
At this time, we offer standard shipping for all orders. Expedited shipping options may become available in the future.
Returns & Exchanges
What is your return policy?
We accept returns of unopened and unused products within 30 days of purchase. Please contact us at service@mithraessentials.com with your order number and reason for the return.
Can I exchange a product?
Yes, you can exchange any unopened and unused product within 30 days of purchase. Contact us at +91 9447 727 154 or service@mithraessentials.com for assistance.
What is the Mithra Fairness Cream money-back guarantee?
If you don’t see results within 15 days of using our Mithra Night Cream, you are eligible for a full refund. Contact us at service@mithraessentials.com to start the refund process.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the product arrived damaged or defective. In such cases, we will cover the return shipping
How long does it take to process a return?
Once we receive your returned product, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
What should I do if I received a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact us immediately at service@mithraessentials.com with your order number and photos of the product. We will arrange for a replacement or refund.
Can I return an opened product?
We only accept returns of unopened and unused products, except for the Mithra Night Cream under our 15-day money-back guarantee.
How will I receive my refund?
Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.
Can I return or exchange a product purchased from a third-party retailer?
For products purchased from a third-party retailer, please follow their return and exchange policies. Contact the retailer directly for assistance.
Discounts
How do I apply a discount code?
At checkout, there will be a field to enter your discount or coupon code. Once you enter the code and click “Apply,” the discount will be reflected in your total before completing the payment.
Can I use multiple discount codes on one order?
Only one discount or coupon code can be applied per order. Multiple codes cannot be combined.
Why isn’t my discount code working?
There could be several reasons why a discount code isn’t working:
- The code may have expired.
- The code may not be valid for the items in your cart.
- The code might only apply to orders over a certain value.
- Ensure there are no typos or spaces when entering the code.
If you’re still having trouble, contact us at service@mithraessentials.com for assistance.
Are there any restrictions on using discount codes?
Some discount codes may have specific restrictions, such as:
- Minimum purchase value.
- Applicable only to certain products or categories.
- Expiry dates.
Always check the terms and conditions of the discount code.
Do you offer discounts for first-time customers?
Yes! We occasionally offer special promotions for first-time customers. Sign up for our newsletter or follow us on social media to stay updated on current offers.
How do I receive updates on discounts and promotions?
To stay informed about our latest discounts, promotions, and special offers, you can sign up for our newsletter or follow us on our social media channels.
Can I use a discount code on sale items?
Discount codes cannot typically be applied to sale items unless explicitly stated. Sale items are already discounted, and additional coupons or codes may not apply.
Do you offer bulk order discounts?
Yes, we offer special discounts on bulk orders. For more information, please contact us at +91 9447 727 154 or service@mithraessentials.com to discuss bulk pricing options.
Can I get a refund on an order where I used a discount code?
Yes, if you are eligible for a return, we will refund the amount you paid after applying the discount. The discount value itself will not be refunded.
Do you offer seasonal or holiday discounts?
Yes, we frequently offer seasonal and holiday promotions. Keep an eye on our website and sign up for our newsletter to receive exclusive discounts during these periods.